Wednesday, January 29, 2014

Response from Novotel, Paris and my post on Tripadvisor

So this is what I posted on Tripadvisor, as asked to do and did gladly. See the Manager's response below. He was the one who offered to take us to the airport by his own car and kept a steady bead on the situation. He even asked me to open my suitcase and go through it thoroughly because he has two cats and they like to hide in his. As I thought, this one is "for the books" at that hotel!

“Good outcome from a bad situation”
5 of 5 starsReviewed 1 week ago
We travel with a curious cat. Just about to leave the hotel for a flight and she finds a hole under the bathroom sink and goes down, found out later there should have been a cover over it. Turns out it went into the plumbing of the room and she can't be seen or heard. Took four staff members two hours to take apart the bathroom and put a cell phone down a hole they made in the shower to take a picture and find her, thank you Angelica for smart thinking, you truly are an angel! Send us the photos if you would please. Relief she's found but she is stressed so stays there for nine hours before deciding to come back out. Staff were so very concerned, sounds like most are cat people so they understood. They comped us another room and breakfast, tried to change our flight to the next day and were beyond helpful! Would recommend this hotel for the staff, the room was very nice as well except for the missing cover to the hole.
Room Tip: Windows are sound proofed, unless you open them, no exterior noise, when you do lots of traffic but...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 3 of 5 starsValue
    • 4 of 5 starsLocation
    • 4 of 5 starsSleep Quality
    • 4 of 5 starsRooms
    • 4 of 5 starsCleanliness
    • 5 of 5 starsService
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOR1628, Directeur général at Novotel Paris Orly Rungis, responded to this review, 1 week ago
Dear clients,

I am glad that you could finally take your plane for your holidays with your cat.
I think we will talk about that story with happy ending for a long time.

Hoping to being able to welcome you again for a next stay with Lexie.

Best Regards.

Richard LAINE
General Manager

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